Get in Touch
Have a question about an order, need a product recommendation, or just want to show us a picture of your pet? We're all ears.
We'd Love to Hear From You
Our dedicated customer support team (and our pets) are ready to assist you. We aim to respond to all inquiries within 24 hours.
Email Support
Live Chat
Click the chat bubble in the bottom right corner of your screen.
Visit Us In-Store
Come see our products in person and let your pet test-drive their next favorite toy!
📍 Toronto Flagship
123 Queen Street West
Toronto, ON M5V 1Z4
Hours:
Mon-Sat: 10am - 7pm
Sun: 11am - 5pm
📍 Vancouver Boutique
456 Main Street
Vancouver, BC V6A 2T5
Hours:
Mon-Sat: 10am - 6pm
Sun: 11am - 5pm
Frequently Asked Questions
How long does shipping take?
Standard shipping within Canada takes 3-5 business days. Express options are available at checkout.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. Treats and food items are non-refundable.
Do you ship outside of Canada?
Currently, we only ship within Canada to ensure the fastest delivery times and lowest shipping costs for our local customers.
Partnership Inquiries
Are you a Canadian pet brand, artisan, or influencer? We're always looking to collaborate with passionate people in the pet industry.
Email Partnerships Team